Restoration services

Helping you pick up the pieces.

After a fire, a flood, or a smoke event, the clothes and belongings in your home usually don't have to be thrown away. They have to be handled properly, and quickly. Here's exactly how that goes, from the first phone call to the last box back on your shelf.

Call 888-777-3731 See what we restore

Answered 24/7 A specialist responds within the hour.

Comfort in 12–24 hours Emergency clothing and bedding first.

Michigan & Ohio Same-day pickup from either facility.

The process

Six steps, and we handle five of them.

The only part that's yours is the phone call. Everything after it is ours.

01

You call us. Any hour.

There is no wrong time and no form to fill out first. Call 888-777-3731. We answer around the clock, and one of our specialists gets back to you within the hour with what happens next.
Specialist responds within an hour
02

We come to you and pack it out.

We move quickly and compassionately, so a contractor's team can get onsite immediately. Everything we take is inventoried, tagged, and photographed on the way out the door, room by room, so nothing goes missing and everything can be accounted for later.
Itemized, photographed inventory
03

Your emergency order comes back first.

Before anything else, we turn around the things you need to get through the next two weeks: work clothes, school clothes, bedding, a few personal belongings. Our advanced nature wash system gets that first order back to you in 12 to 24 hours.
Back in 12–24 hours
04

Everything else is restored to its own care plan.

Smoke, soot, water, and mold each leave a different problem behind, and a beaded gown, a leather jacket, and a child's stuffed rabbit each need a different answer. Every piece is treated for what happened to it and what it's made of, never bulk-treated.
Treated piece by piece
05

We tell you honestly what can't be saved.

Not everything survives, and you'll hear that from us plainly rather than discovering it at the end. Anything beyond restoring is documented for your claim so it can be replaced instead.
Documented for your claim
06

It all comes home, ready to use.

Restored pieces come back cleaned, deodorized, pressed, and packed, on hangers or boxed by room, delivered wherever you are, including a hotel if you're not back home yet.
Delivered to where you are

12–24hours to your first delivery

Delivering comfort first.

Our first priority is immediate comfort for a family in the middle of a loss. Life doesn't stop during a crisis. You still have work on Monday and the kids still have school, and you need something to wear to both.

Tell us what you need for the next two weeks and it becomes an emergency order, ahead of everything else in the building.

Work clothes
School clothes
Bedding
Personal belongings

Working with insurance

A claim we manage, not one you chase.

Most of the households we restore are insurance claims, and the paperwork is part of the job we take off your hands.

Proactive claim management

We don't wait to be chased for a status. Our claim management system is built for speed and accuracy, with measurable results at every stage of the file.

Documentation that holds up

Itemized inventories, photographs, and condition notes from pack-out through delivery. The paperwork stays clean from intake to return.

Most claims are covered

Textile restoration is typically covered by the policy, and it usually costs a fraction of replacing a household. We'll work directly with your carrier or adjuster.

Who we work with

Three people on every loss.

A homeowner, an adjuster, and a contractor all need something different from us on the same job.

For the policy holder

Our customer care team is here to help navigate you through this misfortune. You'll have one number to call and a straight answer every time you call it.

How we help policy holders